The first rule of tech support: is it plugged in? Start at the wall and work your way out.
(Shouldn’t the first rule of tech support be not to talk about tech support?)
I should have remembered this. It’s been forever since one of us makes this hair-brained move but it does happen. See, it doesn’t matter how l33t you are, you’re going to eventually leave something unplugged.
This time, I was mad at the MyBooks for days because they wouldn’t connect to the old computer. (The new one had a female adapter problem – none of the firewire or USB ports would work so we traded it for another new one that’s not set up yet.) They always connected to the old one before! They worked perfectly! WTF?
Today I got out my favorite little LED flashlight and started at the wall, muttering about the first rule of tech support.
The power strip is plugged in to the wall. Check.
The power cable is plugged in to both the power strip and the computer. Check.
The switch on the back is turned on (our gamer system has a separate on/off switch on the back that overrides the front power button.) Check.
The firewire is plugged into the MyBook. Check.
The firewire is plugged into the computer. Check. Wait – why is it wiggling? The entire port is wiggling.
I took off the side and realized the problem.
The firewire card was not plugged in… at all. It was in its little space just hanging around with no screw to anchor it, not even touching the slot its supposed to plug into.
Word for the wise: If you’re going to take the side off your computer while it’s turned on AND it has a fan in the side panel, keep your hair out of the way. Not only did I get my hair sucked into the fan while it was running, but it hit my thumb and THAT FUCKING HURT! It’s just a bit of plastic running at a moderate RPM but it bruised the crap out of my thumb.
So everything is plugged back in and working now. I can’t find the screw that’s supposed to anchor it, so it’s still a little floppy but at least it’s making contact.
Contact is good. Now, I just need to find a screw!